North Shore Illustration Studio Ltd. (“we”, “us”, “our”) is committed to protecting the privacy of individuals whose personal information we collect, use, disclose, or otherwise process in the course of operating our illustration studio business in Canada.
This Privacy Policy explains how North Shore Illustration Studio Ltd. handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any substantially similar provincial privacy legislation that may apply.
1. Introduction and Company Information
This Privacy Policy applies to personal information collected through our website, email communications, phone calls, client onboarding and project management activities, contract negotiations, invoicing and payment processes, and any other interactions with North Shore Illustration Studio Ltd..
Company name: North Shore Illustration Studio Ltd.
Business type: Illustration-Studio
Address: North Shore Illustration Studio, 2148 West 4th Avenue, Vancouver, BC V6K 1N4, Canada
Email: [email protected]
Phone: +1 (604) 738-4926
By using our services or interacting with us, you acknowledge that your personal information may be handled as described in this Privacy Policy.
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website and digital tools, and from third parties where permitted by law.
The types of personal information we may collect include:
- Contact details, such as your name, email address, phone number, mailing address, business name, and job title;
- Project and service information, such as creative briefs, design preferences, reference materials, brand guidelines, feedback, and communications related to illustration projects;
- Contract and billing information, such as invoices, payment records, tax-related details, and account correspondence;
- Website and technical information, such as IP address, browser type, device identifiers, log data, pages visited, and cookie-related information;
- Any other information you choose to provide to us in the course of communications or services.
We process personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy, and we limit collection to what is appropriate in the circumstances.
3. Purpose of Data Processing
We collect, use, and disclose personal information for the following purposes:
- To communicate with clients, prospective clients, and service providers;
- To evaluate project inquiries, prepare quotes, and negotiate agreements;
- To provide illustration, design, and related creative services;
- To manage client relationships, deliverables, revisions, and project administration;
- To issue invoices, process payments, and maintain accounting records;
- To comply with legal, regulatory, tax, and contractual obligations;
- To operate, secure, maintain, and improve our website, systems, and business operations;
- To detect, prevent, and investigate fraud, misuse, security incidents, or other harmful activity;
- To send administrative notices, service updates, and other operational communications;
- To enforce our agreements and protect our legal rights and interests.
Where required, we may also use personal information for marketing or promotional communications, but only in accordance with applicable consent and anti-spam laws.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on consent, contract performance, legal obligations, and legitimate business purposes permitted by law to collect, use, and disclose personal information.
Depending on the circumstances, our processing may be based on one or more of the following:
- Consent: where you have provided express or implied consent for a specific purpose;
- Contractual necessity: where processing is necessary to enter into or perform a contract with you;
- Legal obligation: where processing is necessary to comply with applicable laws, regulations, or lawful requests;
- Legitimate business purposes: where processing is reasonable and appropriate for operating our studio, managing client relationships, protecting security, or improving services, subject to applicable law.
You may withdraw consent where processing is based on consent, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell your personal information. We may share personal information with third parties only as necessary and only for the purposes described in this Privacy Policy.
Third parties may include:
- Hosting providers, website maintenance providers, and IT support services;
- Email service providers, communication tools, and scheduling platforms;
- Accounting, bookkeeping, invoicing, and payment processing providers;
- Cloud storage, file-sharing, and project management platforms;
- Professional advisers such as lawyers, accountants, or insurers;
- Government authorities, regulators, courts, or law enforcement, where required or permitted by law;
- Business transferees in connection with a merger, acquisition, restructuring, or sale of assets.
Where we engage service providers, we require them to safeguard personal information and use it only for the purposes for which it was disclosed, subject to applicable law and contractual protections.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
We take reasonable steps to ensure that cross-border transfers are protected by appropriate safeguards, which may include contractual commitments, security controls, and due diligence on service providers. By providing personal information to us, you acknowledge that such transfers may occur where necessary for the operation of our business.
7. Storage Duration
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to meet legal, accounting, tax, and regulatory requirements, and to resolve disputes or enforce our agreements.
Retention periods may vary depending on the type of information and the context in which it was collected. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights with respect to your personal information:
- Access: to request access to the personal information we hold about you;
- Rectification: to request correction of inaccurate, incomplete, or outdated information;
- Erasure: to request deletion of personal information in certain circumstances;
- Restriction: to request that we limit the use or disclosure of your personal information in certain circumstances;
- Data portability: to request a copy of your personal information in a structured and commonly used format where applicable;
- Objection: to object to certain uses of your personal information where permitted by law.
To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law, or notify you if additional time is needed.
9. Withdrawal of Consent
Where our collection, use, or disclosure of personal information is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
Please note that withdrawing consent may affect our ability to provide certain services or respond to your requests. We will explain any consequences that may result from a withdrawal of consent.
10. Right to Complain
If you have concerns about how North Shore Illustration Studio Ltd. handles your personal information, we encourage you to contact us first so that we may address your concern promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy commissioner. If you believe that your privacy rights have been violated, you may contact the relevant privacy authority in your jurisdiction.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include:
- Access controls and role-based permissions;
- Password protection and secure authentication measures;
- Encryption or other security technologies where appropriate;
- Secure storage and transmission practices;
- Staff confidentiality obligations and privacy awareness;
- Monitoring and incident response procedures.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
North Shore Illustration Studio Ltd.
North Shore Illustration Studio, 2148 West 4th Avenue
Vancouver, BC V6K 1N4
Canada
Email: [email protected]
Phone: +1 (604) 738-4926
Please include sufficient detail in your request so that we can identify you and respond appropriately.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The revised version will be posted with an updated effective date, where appropriate.
Your continued use of our services or interaction with us after changes are posted constitutes your acknowledgement of the updated Privacy Policy, to the extent permitted by law. We encourage you to review this Privacy Policy periodically.